FAQ

How do I return an item? 

You can return items ordered on our website to the following address: 

Yves Delorme 

Dept. ONR (please insert your order number here e.g. 9-XXXXX) 

Unit 7 

The Vale Industrial Centre 

Southern Road 

AYLESBURY 

HP19 9EP 

 

Items must be returned in their original condition, unused and in their original packaging.

You can only return items bought in our stores to the original purchase store, however items purchased from any of our partners must be returned to their store.

We cannot accept returns on items that have been personalised or customised, duvets, pillows, protectors and toppers, items that have been laundered or used. 

 

Can I exchange/return part of my order? 

Yes, please return to the address above and ensure you include your order number as a reference and the reason for returning.  Once the item is received, we can arrange delivery of your replacement item. 

 

Can I return my online order at my nearest store? 

Unfortunately, at this time we cannot accept orders placed on our website to be returned at our stores. 

 

Do you offer free returns? 

Refunds will be made for the original purchase amount against the original form of tender.  Postage or other return costs will be the customer's responsibility except in the case of damaged, faulty, or incorrectly supplied goods. 

 

How can I track my order? 

You should have received an email confirming the tracking details once the order is shipped.  If you haven’t received this email it could be because the items are pending.  If you haven’t received this email after 7 working days please contact our customer service team. 

 

My order hasn’t been delivered yet, what should I do? 

If you haven’t received your order within 2 weeks, please contact our customer service team who can look into it for you. 

 

There is a fault with my product, what should I do? 

We apologise for this, please contact our customer service team and if you are able to provide images it would be very helpful. 

 

I have received the wrong product, what should I do? 

We apologise for this, please contact our customer service team. 

 

Can I cancel my online order? 

Please contact our customer service team as quickly as possible, if the order has already been dispatched you will need to arrange to return the items to us. 

 

Do you offer next day delivery? 

Due to our warehousing, our standard delivery is 3 - 10 working days, unfortunately we cannot offer next day delivery. 

 

The website says the item is out of stock, when will more be available? 

We now offer a great function to receive an email notification when more stock is available of specific items.  If you do not see this option on the item, it is likely to have sold out.  However, you can contact our customer service team if you require your item more urgently, we can check the stock in our stores.  

 

How do I know what size to order? 

We always recommend you measure your mattress, duvet or pillow before placing your order, however you can use our size guide as a reference. 

 

I have an unusual size bed, do you have products to fit this? 

Yes, please contact our customer service team as we are able to offer a bespoke service to fit your desired size. 

 

Do you delivery to Europe/USA/Asia? 

Unfortunately, we only deliver to the UK, however you can order online at: 

https://france.yvesdelorme.com/ 

https://de.yvesdelorme.com/ 

https://usa.yvesdelorme.com/ 

https://japan.yvesdelorme.com/