Privacy Policy

 

Welcome to uk.yvesdelorme.com. This website is operated by Digital Home SAS, a subsidiary of Groupe Fremaux Delorme, based 29 rue de la Tannerie, 59481 Haubourdin Cédex FRANCE - SIREN 431773415, as is The French Linen Company Limited (company number 2349550), registered office: Unit 7, The Vale Industrial Centre, Southern Road, AYLESBURY HP19 9EP.

VAT: GB527193440

 

Why We Need to Collect Information

References in this policy to "we", "us" and "uk.yvesdelorme.com” are to The French Linen Company.

 

For The French Linen Company, protecting your personal data is a priority. We comply with all relevant data protection legislation and the following privacy notice is intended to provide transparency about how we handle your personal data.

 

The information we collect is dependent on the activities you carry out on our website. We may collect the following information:

 

• Your contact information, e.g. name, address, telephone number and email address

• Information about the products you have purchased

• Information about your recent online activity, related to transactions even if they have not been completed

• Your purchase information, including credit/debit card details, and other means of payment

• Navigation and click–stream data, time and duration of your visit, products viewed or searched for, items in your basket, basket abandonment, information from cookies or web beacons

 

None of this information is shared with third parties, with the exception of our courier companies who require delivery information to ensure a smooth and efficient service.

 

The main purposes for which we collect and store your personal information are as follows:

 

• Order processing

• Delivery of products

• Payment authorisation and billing

• Improving the website and our service to you

 

Security and Safety

We use secure server software to protect the information you give us whenever you place an order or access your order and account information. This software encrypts your information before it is forwarded to us as required under the United Kingdom data protection legislation (the EU Data Protection Directive 2016 as amended or varied from time to time).

We safeguard your privacy by limiting access to customer account information to only those who need access to perform their job. We use only full log in and password controls on our registration and sales order systems to further safeguard your customer account information.

 

Your Customer Records

If you have any questions or are unsure about the customer account information, please contact us at customerservices@yvesdelorme.co.uk. We would be happy to review your records and update them as needed.  You can see and amend your personal details held by us by logging in to your account.  Your email address and password are required to view or edit your personal details online.  You are responsible for keeping your password confidential.

 

We Use Cookies

We do use cookies, but our cookies do not contain your personal customer account information. These cookies are used only to help us determine your user and browser preferences within our own website. If you prefer, you can set your computer to not accept cookies, and you will still be able to use our site.

 

Your Consent

We offer you the option of selecting whether or not you would like to receive occasional newsletters from us via email. If you wish to receive any communications from us, please tick the box on the account registration form.  If you no longer wish to receive communications from us, please email us at customerservices@yvesdelorme.co.uk and we will remove your email address from our records, log-in to your account and update your details or simply unsubscribe using the link in the last newsletter.

 

By using this website, you signify your consent to our collection of your personal customer account information for use in processing orders, payments, credit reference checking, fraud deterrence and market research. We will post any changes we make to the current privacy policy on our website so that you can stay informed about your rights and notify us about any changes in your preferences about those rights.

 

If you have any other enquiries you can contact us directly on GDPR.enquiries@french-linen-co.co.uk